Terms & Conditions

1. Ticket Policy

  • Tickets are non-refundable.
  • Refunds will only be issued in the unlikely event of performance cancellation.
  • No refunds or exchanges will be provided for late entry or missed performances.

2. Behaviour and Conduct

  • Disruptive, abusive, or violent behaviour will not be tolerated.
  • Customers who are intoxicated or cause disturbances will be immediately ejected from the venue.
  • No refunds will be given to patrons removed for inappropriate behaviour.

3. Alcohol Service

  • The Company reserves the right to:
  • Refuse alcohol service to intoxicated or potentially intoxicated customers
  • Require proof of age before serving alcoholic beverages
  • Deny service 

4. Smoking and Vaping

  • Smoking is strictly prohibited throughout the entire venue.
  • Electronic cigarettes and vaping are also not permitted.
  • This policy applies to all indoor and outdoor areas of the site.

5. Food and Beverage

  • Only food and drink purchased on the premises may be consumed within the venue.
  • Exceptions are made for:
    • Medically required items
    • Infant feeding
    • Special events (e.g., outdoor theatre picnics)

6. Venue Environment

  • Hemsted Park is located within the private grounds of a boarding school, where staff and pupils reside year-round. Guests are kindly requested to limit their visit to the designated Hemsted Park venues and refrain from exploring other areas of the private site.
  • All guests are expected to respect the environment and maintain appropriate behaviour.

7. Late Entry

  • Latecomers may be asked to wait until a suitable break in the performance.
  • Entry will be at the discretion of venue staff.

8. Photography and Recording

  • By attending, customers consent to being filmed, photographed, and recorded. The Hemsted Park and/or Event Promoter will own the copyright and may use the material for any purpose, including commercial use, without payment or notice.

9. General Reservation of Rights

  • Hemsted Park Performing Arts Venues reserves the right to modify these terms and conditions at any time.
  • Staff decisions are final in matters of patron conduct and venue rules.

10. Contact Information